Vox Audio Visual
SMS Messaging Policy
Last updated 2026-05-28.
Who we are
Vox Audio Visual (“Vox”) is an audio-visual systems integrator. Mission Control is our internal workspace tool used by the Vox team and, in some cases, by prospective customers who have submitted an enquiry through our website.
What messages we send
We send transactional SMS only. There is no marketing, no promotions, no automated drip campaigns. Messages fall into two categories:
- Account verification codes. One-time 6-digit codes confirming you own the mobile number you entered.
- Project notifications. Time-sensitive updates about a specific project or enquiry you initiated: for example, scheduling confirmations, status changes, or follow-ups from your Vox contact.
How you opt in
We never send SMS without explicit, affirmative consent. There are exactly two paths:
- Public enquiry form. When you submit an enquiry at voxaudiovisual.com/start, you can tick the “I agree to receive SMS” checkbox next to your phone number. The checkbox is unchecked by default. Submitting without it = no SMS will be sent to you.
- Vox staff settings page.Vox employees opt in by entering their mobile number on Mission Control's Settings → Notifications page (authenticated, internal only) and confirming a 6-digit verification code sent to that number.
Frequency
Low. Typical recipients receive zero to a few messages per week, only when an event affects their specific project or account. Total program volume across all recipients is in the low hundreds of messages per month.
Rates
Message and data rates may apply, per your carrier's terms. Vox does not charge a separate fee for messaging.
How to opt out
Reply STOP to any SMS we send. You will receive a final confirmation that you have been unsubscribed, and no further messages will be sent. To opt back in later, reply START, or re-enter your number through either of the two opt-in paths above.
How to get help
Reply HELP to any SMS we send for assistance, or contact us directly:
- Email: hello@voxaudiovisual.com
- Phone: see voxaudiovisual.com for current contact details.
Privacy
Phone numbers collected for SMS are used only to deliver the messages described above. We do not sell, rent, or share phone numbers or message content with third parties for marketing purposes. Our SMS delivery provider (Twilio Inc.) processes message content solely to route the message to your carrier.
Carrier disclaimer
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.